Introduction

Welcome to Orientis.AI, a product and service website operated by Domus Solis, LLC (“we,” “our,” or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights and choices with respect to your information.

By using our website and services (collectively, the “Services”), you agree to the terms of this Privacy Policy.

2. Who We Are

• Business Name: Domus Solis, LLC
• Address: 7500 Golden Triangle Rd, Ste F06, Eden Prairie, MN 55344
• Website: Orientis.AI (and related domains)
• Contact: For all privacy-related inquiries, please visit our support portal: https://support.domussolis.biz

3. Information We Collect

We collect both personally identifiable information (“Personal Information”) and non-personal information to provide and improve our Services. The types of information we collect include:

1. Contact Information

   • First Name, Last Name, Email Address: Collected via website forms, newsletter sign-ups, purchases, customer confirmations, billing interactions, etc.

2. Technical & Usage Data

   • IP Address, Browser Version, Device Type, Navigation Data, and Other Usage Information: This data is gathered automatically via cookies, analytics tools (e.g., Google Analytics, Facebook Pixel, proprietary user-experience tracking), and server logs to improve performance, user experience, and for security.

3. Marketing & Communications

   • Preferences & Feedback: Information provided through surveys, feedback forms, testimonials, forum interactions, social media interactions, or optional user comments.

4. Purchase & Transaction Data

   • Payment processing is handled by Stripe; we do not store credit card details on our servers. Transaction details (e.g., order amount, date, method) may be retained for recordkeeping.

5. Security & Fraud Prevention Data

   • We collect data such as IP addresses and usage patterns to help secure our Services against unauthorized access, hacking attempts, or other malicious activities.

4. How We Collect Your Information

• Website Forms & Sign-Ups: When you submit a form for inquiries, registration, newsletters, or service requests.
• Email & Support Requests: Via direct email interactions or support tickets submitted through https://support.domussolis.biz.
• Website Usage: Through cookies and similar technologies that track session data, preferences, and usage patterns.
• Educational Courses & Forum Interactions: Information you provide while participating in online courses, forums, or discussion boards.
• Social Media Interactions: If you engage with us on social media platforms, we may receive information depending on your privacy settings and the platform’s policies.
• Product Purchases: During checkout, certain billing and contact details are collected.

5. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services: To process orders, deliver services, and provide customer support.
• Marketing & Communication: To send newsletters, marketing materials, updates, and special offers, but only with your explicit consent.
• Improving User Experience: By analyzing usage data, we can optimize site performance, develop new features, and tailor content.
• Security & Fraud Prevention: Monitoring and analyzing data to ensure our sites and services remain secure and detect fraudulent activities.
• Compliance & Legal: To fulfill our legal, tax, and reporting obligations; to enforce our Terms of Service; or to protect our rights.

We never sell your personal information to third parties, and we do not share it with partners unless strictly necessary to provide our Services or required by law.

6. Third-Party Processors

While we do not sell or share data for external marketing, we do rely on certain third parties to operate our business:

1. Payment Processor:

   • Stripe handles payment card transactions. We do not store your credit card details on our servers.

2. Email Services:

   • Amazon Web Services (AWS) and Microsoft Azure provide infrastructure or email relay services for delivering transactional and marketing emails.

3. Analytics & Tracking:

   • Google Analytics to gather anonymous usage statistics.
   • Facebook Pixel for ad retargeting and measuring ad campaign effectiveness.

Each of these providers has its own privacy and security policies. We ensure that our contracts with these service providers uphold data protection requirements.

7. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

• Remember Preferences: Such as language settings or region.
• Analyze Site Traffic: Through tools like Google Analytics.
• Advertising & Retargeting: Through Facebook Pixel and similar technologies to show relevant ads.

You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of our Services.

8. Legal Bases for Processing (GDPR Notice)

If you are located in the European Economic Area (EEA), we process your Personal Information on the following legal bases:

• Consent: For sending marketing communications or using certain cookies/tracking technologies.
• Legitimate Interests: For security, improving user experience, or fulfilling contractual obligations.
• Legal Obligation: To comply with laws, regulations, or governmental requests.

9. Data Retention

We store your data only as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law. Specifically:

• Subscriber Data: Retained for up to 24 months unless you unsubscribe or request deletion sooner.
• Customer Data: Retained for up to 5 years from the last transaction to comply with bookkeeping and tax requirements.
• Security Data: Retained for 7 years to protect against fraud and maintain adequate security records.

10. Your Rights & Choices

1. Access & Update: You can request access to and update your Personal Information by contacting us through our support portal.
2. Delete/Erase: You have the right to request deletion of your Personal Information (subject to certain legal or contractual requirements). To request deletion, submit a ticket at https://support.domussolis.biz. We will remove your data within 10 business days, subject to the exceptions noted for security, transaction, and purchase information required by law.
3. Opt-Out of Marketing: You can unsubscribe from marketing emails at any time by using the “unsubscribe” link or contacting us.
4. Revoke Consent: Where we rely on consent for processing, you can withdraw that consent at any time.

11. Children’s Privacy

Our Services are not directed to individuals under the age of 13. We do not knowingly collect Personal Information from children. If you believe a child under 13 has provided Personal Information, please contact us via our support portal, and we will take steps to delete such data.

12. Data Security

We employ various technical and organizational measures to protect your Personal Information, including:

• Encryption: Storing Personal Information using encryption to prevent unauthorized access.
• SSL/TLS: Secure Sockets Layer (SSL) or Transport Layer Security (TLS) for secure data transfer.
• Restricted Access: Only authorized personnel have access to Personal Information based on business needs.

Despite our best efforts, no security measure is 100% foolproof. You share information at your own risk.

13. Policy Updates

We reserve the right to update or change this Privacy Policy at any time. If we make significant changes, we will notify you by posting a prominent notice on our website. Your continued use of the Services after any modification signifies your acceptance of the updated policy.

14. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your Personal Information, please submit a ticket at our support portal:
https://support.domussolis.biz

We will respond to your inquiry as soon as reasonably possible, typically within 10 business days.